Assurant solutions Sucks Customer Reviews and Feedback

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Assurant, Inc. is a global provider of risk management products and services with headquarters in New York City. Its businesses provide a diverse set of specialty, niche-market insurance products in the property, casualty, extended device protection, and preneed insurance sectors. The company’s three operating segments are Global Housing, Global Lifestyle, and Global Preneed.

A former employee of Assurant quote "Working at Assurant was a complete nightmare. There is a weird, high school like environment, where if you don't "fit in" with a certain crowd, you will never be considered for a promotion. In fact, they love to lie to you and tell you that you are on your way for a promotion, or that they've "recommended" you for a promotion, but then never give it to you. There is always some sort of obstacle in the way, while they fill the position with people outside of the company or internal employees who are not qualified. The upper management team will do anything they can to protect someone they promoted to management who wasn't qualified. They do not care about the front end workers. This is the worst and most cliquey job I have ever had. Do not expect to be promoted, respected, or fairly compensated for the work you have completed."

Reviews

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Loan Draft Specialist (Former Employee) says

"This company is very unprofessional with a poor leadership team. Hard work is not recognized. Leadership bases decisions on who you know and who likes you instead of actual hard work. There is no life work balance"

Hazard Insurance Processor (Former Employee) says

"Not a good company bad management treated minorities not so good unfair promotions to minorities fired individuals they didn’t like didn’t take individuals medical conditions seriously or care about individuals quality of life NoneDoesn’t pay wellThank you for sharing your feedback with us. We appreciate your comments and have shared them internally.Assurant is committed to equal opportunities for our employees. It is our policy to recruit, hire and promote the best qualified candidate for each job opening without regard to age, ancestry, citizenship, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability (including HIV and AIDS), national origin, pregnancy, race, religion, sex, sexual orientation, veteran status or other categories defined by federal, state or local law. All Assurant employees are expected to comply with our Equal Employment Opportunity policy."

Information Security QA Compliance Analyst (Former Employee) says

"I worked as a quality assurance analyst. The manager and lead are completely unprofessional and encourage drama between employees but spreading false truths in 1:1 sessions. The most unprofessional place I've ever worked. Let's mention there's no diversity at ALL in Woodbury location. Disgusting!Thank you for taking the time to offer your feedback on working at Assurant. We value the feedback we get from our former teammates and have shared them internally."

Accounts Receivable Associate (Current Employee) says

"This company does very little to address employee needs or concerns. Definitely a profits before people culture. Overwhelming amount of work dumped on small teams.LolSee above"

Customer Service Representative (Former Employee) says

"Working at Assurant was a complete nightmare. There is a weird, high school like environment, where if you don't "fit in" with a certain crowd, you will never be considered for a promotion. In fact, they love to lie to you and tell you that you are on your way for a promotion, or that they've "recommended" you for a promotion, but then never give it to you. There is always some sort of obstacle in the way, while they fill the position with people outside of the company or internal employees who are not qualified. The upper management team will do anything they can to protect someone they promoted to management who wasn't qualified. They do not care about the front end workers. This is the worst and most cliquey job I have ever had. Do not expect to be promoted, respected, or fairly compensated for the work you have completed. Additionally, they love to have fully remote workers, but they do not care about them or show them appreciation. They throw pizza parties and many other things in office, but then don't do anything for their work from home employees. They often say "working from home IS your perk!!" but expect the work from home associates to work harder. :). They are extremely unfair and probably the worst job to ever get into. You will also get a new manager every single year, conveniently around the time for your end of year review. So you have someone giving you a review that you have never worked under before. They do not care about the customers or clients either. They will tell you that you can't call back customers when phone calls drop.You can work remotely, but the in office associates will treat you differently if you do.bad management, high turn over, poor compensation"

Customer Service Representative/Call Center (Current Employee) says

"I cannot even begin to explain the toxicity of this company. I was guaranteed to be hired on through a temp company with a contract and they bought out my contract to lay me off. I didn’t have a manger while working there and 0 accountability. Lazy employees are rewarded while hard workers get ground into the dust until they lose their will to be productive. They hire and fire at the drop of the hat and have questionably legal methods.Thank you for sharing your feedback with us on working at Assurant. We appreciate your comments and have shared them internally and with our temp vendors."

Customer Service Representative (Former Employee) says

"All they care about is people being at work all the time and if u miss work and it not planned you get in trouble even if you have never taken a day off or left work early. This is the worst company to work for."

CSR - Customer Service Representative (Former Employee) says

"Possibly the worst company I have ever worked for. AWFUL hours, shift bids(which were required), pay was really low for dealing with what we had to deal with. Terrible management, favortism, and a really big push on your metrics. You are constantly scored on what they call QA's out of a 5 star score, if you arent pushing between 4.5 and 5.0s you are treated pretty horribly. Stay far away people"

Technical Support Representative (Former Employee) says

"When I first started working for this company, I thought it was a great job. Half way through my time there the management shifted and everything went so far downhill. This place is definitely not for the faint of heart or someone with mental illness. Being yelled at and verbally abused and threatened on a daily basis by people on the phone is extremely hard to deal with. Never again will I place myself in an position like that again."

Insurance Tracking (Current Employee) says

"unless you get lucky and get a good management team. Good luck, horrible work environment. Management makes you feel as if you are on the verge of loosing your job consistently. And this is not coming from some slacker that's just there to collect a paycheck. No this is coming from someone who is consistently getting Quality ratings of 100% every month on his work."

Customer Service Associate, Assurant (Former Employee) says

"I absolutely hated it there, unrealistic targets and clicky management, management would comment on small things about you and make you feel small, if you’re a favourite then you’ll move on to do more work, if they don’t like you, they’ll do everything in their power to get rid of you. I would avoid this place like the plague."

Insurance Processor (Former Employee) says

"Will terminate for unworklated reasons that the state of Ohio has no rights in place to protect that of its workers thus they get away with it would avoid if possible"

Customer Care Specialist (Former Employee) says

"You are highly overworked and severely underpaid. The managers are not flexible with your schedule even with valid reasons, the managers are unprofessional. I would never return to work at the company."

Customer Service Representative (Former Employee) says

"I was there to help file insurance claims for a cell phone providers. I enjoyed learning different rules and regulations. The hardest part was just really understanding the difficult parts and not becoming involved. Also, talking to the provider, because they wouldn't also be on the same page to help us. My manager didn't help me. She was rude and would favor others and make it."

Claims Adjuster (Former Employee) says

"Upper Management is horrible, they micromanage everything. In the renters, home departments have a extremely high turnover rate. You are overworked and underpaid. Starting salaries don't compare to other insurance companies. Only work here if you're desperate. The amenities are the best part of the job."

Customer Service Advisor (Former Employee) says

"Only work here if you're in a higher up role, don't work on the phones. You're cattle to them. They treat you worse than cattle though, honestly the worst job I've ever had. They owe me holiday pay from 2014 but because I was young they just pretended they didn't owe it to me. Avoid."

Customer Service Representative (Former Employee) says

"Although I was working through a temp agency...the manager at the time...mind you the client I worked for had 3 managers in my short time there promised me if I had perfect attendance for two months they’d hire me on around that same time the manager knew they would be letting me go in a month. Higher management is more or less on a power trip than making the company better there is so much going on in that building I wonder how companies let them work for them. Letting a single mother go without warning when you knew a month ahead of time is disrespectful mind you they also informed me by email I will never advise anyone to work for this failing company"

Front Desk (Former Employee) says

"Horrible place to work, was micromanaged by manager. Ask for help or guidance from manager and she was clueless on what was going on. But was more willing to yell at you for anything and everything. Lack of work ethics or standards, and in fact manager should been fired. Poor or bad management skills.. In fact she didn’t have any people skills. It’s her gotta be her way, willing to throw you under the bus or back stab you when you ever you turned your back.."

Frontline Agent (Former Employee) says

"We are sorry to hear that you are having trouble with your device. We are currently aware of this issue and have sent this over to our developers who are working diligently towards a resolution. We appreciate your patience."

P&C Claims Adjuster (Current Employee) says

"Assurant pays pretty good. The benefits are ok as well. I dont have much to say concerning the job. This will completer my review concerning this role"

Jimmy Williams says

"I purchased a Samsung tv in November 2018 with an extended 3 year warranty through Assurant that began in November 2019. My tv went out in May 2020 and Assurant sent a repairman to look at the tv. He said that it needed a new panel and reported that to Assurant. Assurant would not fix it because they said it was accidental damage and would not be covered by the warranty. They said that the repairman told them it had a crack in the screen.The repairman told me twice that he did not tell them that. When looking at the tv with a bright light I could not see any crack in the screen. Assurant would not fix or replace the tv, which I paid $2200.00 with the warranty. Assurant could say accidental damage for every repair and never have to honor any warranty. I now understand how they make their money by saying that and not having to honor any warranty. FYI - Don't ever buy an extended warranty through Assurant because they are a rip off fraudulent company and will not honor their warranty!!! If I could I would rate them a negative 100 stars and they really don't deserve that!!!
#Assurant"

Nic L says

"So so bad. It appears their aim is to never pay out or resolve issues. Why waste your money. This kind of company gives insurance companies a bad name. My claim number was CO-OP - 8066420. They write a response to pretend they have any interest in resolving your issues. Don't be fooled. They don't care."

Jon Fish says

"Bought an upright vacuum cleaner on Amazon.com, and alongside that was offered a 3-year protection plan. After about 14 months, where the handle joins the base (where whatever strain occurs when you tilt the handle back to engage the roller and use the vacuum) broke. The plastic cracked, rendering the entire vacuum useless. Went online with Assurant's chat, and they say their coverage only pays for electrical and mechanical failure, and they don't cover accidental/physical damage. So I didn't have an accident, and I didn't damage the vacuum... it broke in normal use. But, no. That's not covered. Not quite sure what in a vacuum might actually be covered by this non-coverage coverage (my guess Assurant would come up with a story to deny coverage in any event). Amazon is likely to blame here, as well, promoting a "coverage product" that doesn't really do anything except take your money and make excuses."

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